Tuesday, September 13, 2016

About Bigmama...

This is my grandmother, Jane Young.


She is affectionately known as Bigmama around our hometown.  She is a mother of 5 and grandmother of 14... She's even a great-grandmother!  She is a cancer survivor, a fierce believer in the Lord, and a strong woman all-around.  She is hysterical, sometimes when she doesn't mean to be.  Just mentioning Bigmama brings a grin to the faces of EVERYONE who knows her; each person can recall a time that Bigmama made them smile or laugh.  She is generous, but frugal.  She is kind, but honest.  She is beautiful and smart.  She is absolutely the foundation of our large extended family.  I feel so blessed to know her and to have her present in my life.


One of Bigmama's favorite places on Earth is the McDonalds in Sylvester, GA.  Yes, I'm serious.  This woman LOVES her McDonalds.  Specifically, she loves her McDonalds Diet Cokes.  If she passes McDonalds, she's going in to get a coke.  If you're passing McDonalds on the way to see her, you're stopping to get her a coke.  And no, you may not got through the drive-thru, because those Diet Cokes taste different and she can tell!  She often makes trips to town just to stop by McDonalds.  This doesn't even include the mornings she and Bigdaddy spend eating breakfast and "visiting" at McDonalds.  When Bigmama was going through chemo treatments, she often told her children and grandchildren that she couldn't wait to be well enough to get another Diet Coke from McDonalds.

During her battle with cancer in 2012.  She BEAT it!
Yesterday, Bigmama went into McDonalds, and was not greeted by anyone at the counter.  In fact, the young woman working the register ran to the back of the kitchen and she and her coworkers refused to wait on my grandmother.  As she repeatedly asked for someone to come take her order, these young men and women laughed at her and turned away.  When she left, without service, the McDonalds employees continued laughing, as one crudely imitated the way Bigmama walks with a cane.  They were, apparently, unaware that two of Bigmama's own grandchildren were in the restaurant witnessing this horrible behavior.

My family is obviously hurt, disappointed, and enraged by this incident.  I, for one, am shocked that anyone could treat another human being this way, much less an elderly person.  I will never understand how difficult it is for some people to feel empathy towards others.  If this is something you struggle with, here's a free tip from me: the next time you feel ill will towards someone, imagine if that person were your grandmother, your sibling, your father, your child, etc...  How would you want someone else to treat your Bigmama?

After hearing of this incident, one of Bigmama's daughters-in-law, Nicole, posted about her anger on Facebook.  Since then, the post has been shared over 370 times across the state (even in some other states) and has received hundreds of responses between the original post and all the shares.  Countless people in our family and community have reached out to the manager of this McDonalds, the owner of the franchise, and corporate offices... Some have even gone by the McDonalds to express their disappointment with the situation.

Seeing and hearing of the people rallying around our family has been incredibly heart-warming.  And seeing and hearing my family stand together and say, "We will not stand for this" has actually made me smile a few times between the tears today.  I'm so proud to be part of community that cares and part of a family that stands to defend one another when we can't defend ourselves.

My beautiful Momma looks just like her momma!
So, as usual, I'm going to try to focus on the positive here:

- It's clear we're not the only ones who love our Bigmama.  She has made such a positive impact on so many!
- It's great to be from a small town.
- People still do the right thing every once and while.  People still love and care for each other.
- A few hateful people won't steal our joy!

I'll leave you with my favorite quote (disclaimer: the author is widely debated):

"Be kind, for everyone you meet is fighting a hard battle."  And I'll add: Be kind, for everyone you meet is someone else's Bigmama.

My favorite picture of the three of us... circa 1999?

37 comments:

  1. This was beautiful! What a honor to Big Mama! If you don't know me, Russ and April are my nephew and niece

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    1. Thanks, Susan! She has been such a blessing to me; this was the least I could do.

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  2. Omg never knew here name but knw here from many places I have worked here in town ive helped her out on many occasions & she always start a conversation with me all the time...matter of fact she is always in McDonald's she even invited me to sit with her cause a lot of the tables where taken up that day...very sweet lady I'm sorry she had to experience this

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    1. I'm always happy to hear about how she's brightened someone else's day! Thank you so much for sharing your experiences with her.

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  3. Omg never knew here name but knw here from many places I have worked here in town ive helped her out on many occasions & she always start a conversation with me all the time...matter of fact she is always in McDonald's she even invited me to sit with her cause a lot of the tables where taken up that day...very sweet lady I'm sorry she had to experience this

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    1. Aziza, I thought I responded to your comment earlier... It must have gotten deleted somehow. Anyway, thank you so much for sharing your experiences with Bigmama. I'm always happy to hear that she has brightened someone else's day!

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  4. McDonalds has never been high on my list to eat at, but now they are not even on my list for anything!! The last time I went in there was for a small sweet tea and instead I get a large unsweetened. That's how the argument began!!!!!

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    1. Thanks for your support, Marilynn. I can forgive a lot, but this was too much for me.

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  5. Caitlin, this made me ill thinking about how they treated Ms. Jane. I do hope the folks in charge find some way to try and correct the behavior of those employees.

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    1. We've been told there are some corrective actions being taken... Only time will tell.

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  6. So sorry such a small pleasure was ruined by unacceptable behavior! It's not the first bit of rudeness I've heard of from them.I know that if I owned that franchise every person who walked away from that counter would be hunting new jobs.

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    1. Thanks for your support, Linda! We're hoping to convert her to DQ as soon as possible! :-)

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  7. This brought tears to my eyes and sorrow to my heart. I can't imagine the way she felt. Respect goes a long way. Just because we are up today doesn't mean we'll up tomorrow. Be mindful how you treat others. Let Bigmama know she's loved.

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    1. Thanks so much! I can't wait to share everyone's kind words with her.

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  8. I also had a "Bigmama" and can't imagine her being treated with that much disrespect!! Thinking about how she must have felt angers me and breaks my heart for her. I hope that everyone of those so called employees have lost their jobs because of this. There's no telling how many people they've treated that way!! Disgraceful is an understatement! Have you contacted the local and national news about this?? If not, please let me know if I can help to spread the word...... This needs to be recognized nationally!! God bless you Bigmama!

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    1. Thanks, Cindy. Bigmama's sure are special, huh? There have been a few people to contact WALB in Albany, but our family has yet to hear from any news outlets.

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  9. Disrespect and service like that are why I frequently refuse to patronize such places. Those "employees" ought to be more than ashamed for such disgraceful actions, and I have to mirror the opinion of some of these other commenters... were I the manager of that McDonald's (which I have also patronized before in the past), I would have checked the cameras and immediately fired any and every individual involved in the mistreatment of Big Mama. I can't even begin to explain the feelings that leaves me with.

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    1. Thanks for your support, Cody. We've been told that corrective action is being taken. I guess we'll see!

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  10. Disrespect and service like that are why I frequently refuse to patronize such places. Those "employees" ought to be more than ashamed for such disgraceful actions, and I have to mirror the opinion of some of these other commenters... were I the manager of that McDonald's (which I have also patronized before in the past), I would have checked the cameras and immediately fired any and every individual involved in the mistreatment of Big Mama. I can't even begin to explain the feelings that leaves me with.

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  11. I used to work here and I've witnessed myself people being childish and not want to ring her up so I rung her up and she was always sweet to me.I'm so sorry they did that to her again,I'm glad someone finally caught they're disgusting behavior.

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    1. Thanks for your kindness, Linda. We really appreciate the many employees that have been respectful and pleasant over the years! We definitely had some good times at McDonalds.

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  12. I used to work here and I've witnessed myself people being childish and not want to ring her up so I rung her up and she was always sweet to me.I'm so sorry they did that to her again,I'm glad someone finally caught they're disgusting behavior.

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  13. I worked there 18 years ago. I remeber her comingin then. She looks great! I hope the employees can use this as a lesson to become better people.

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    1. That's awesome, Melinda! Thanks for your kind words. I hope it will be a learning moment, as well!

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  14. We have the same problem in Albany with McDonald's employee's, They will not look at you when they give you your order or money back. When you say thank you they turn their head and don't even respond. And now in Sylvester they don't want to wait on you, Where was the Manager??? This should not have happened!!

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    1. I hate to hear that this is such an epidemic! We've had similar questions about leadership and management... I don't know whether those questions will ever be answered.

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  15. Thank you for your support and kindness!

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  16. That is such a shame. The management needs to take appropriate acton. I work in a restaurant. We want all our customers to feel welcomed.Tell bigmama if she ever comes to moultrie to visit and dine with us at Fullers in the moultrie plaza. We serve an awesome breakfast and lunch plates.sorry to say we don't have coke products. I think we have awesome food downhome cooking. We will be glad to have her visit.

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  17. Caitlin,
    Awesome representation of my Mama
    and of the situation! Thank you for this blog and "Thank You" to all who have shown their support the elderly of our community and especially the support you have shown my mother!
    God Bless You All,
    Stacy

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  18. I am from Wyoming but I have family that live in the area so it hit home that the McDonald's they go to is treating people like that, I am so sorry for Grandmother. I got McDonald's number off the internet and called them just a few minutes ago and gave them a piece of my mind. I also post their number on my page, made it public and asked everyone to call and do the same...again I am so sorry she had to go through that.

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  19. It sure seems to be more than a few misguided employees, but rather a culture of disrespect. The only way to change such a culture is to hit the leadership where it hurts, in the pocket book. Find out who the owner of the franchise is and the stores they own and publish. Then do not frequent any of those stores. Only then will the culture change. I have been to those type stores myself. I do not return. Too many choices to be treated this way ever. Bless Big Mamma.

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  20. Please forward this to 1 McDonalds Plaza Oak brook I'll. Phone is 630-623-3009 Fax 603-623-5904.

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  21. There is absolutely no excuse to be rude to an older person. To do so is an indictment of your raising. Just remember, if God lets you live long enough, you will be old to (maybe).

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  22. To this person who had the nerves to make a complaint in the Sylvester Local concerning the workers at McDonald's. You mentioned no one made any attempt to help your Bigmama, but did you realize that the young lady at the cash register was by the drive-thru window and worked day in a day out for this company with GREAT CUSTOMER SERVICE. On September 12th, the only person got fired was MY DAUGHTER THE YOUNG LADY THAT WAS WORKING THE CASH WRAP. ONLY BECAUSE OF THE ACCUSATIONS MADE. Really, you took this too far. My daughter has a four year old that now has no income because of your complaint. You and your family should have ask what was funny not assumed that those employees was even laughing at your Bigmama. My family is also like your family, disappointed and enraged by this accident. Your family and this article all over Facebook, all in the Newspaper has impacted our family. This worker that you complained so badly about, now has to figure out how to feed her child, everyone you see don't have a nasty attitude. This young lady that you cost her job now don't have income.... remember that. On that tape it doesn't show her looking at your Bigmama it does show her standing on the other side. You Lied and your family did too. You better understand, after I heard this, you and your family preyed on this being an elderly woman and the young employees at MCDONALD'S. I love and care for my daughter who serves faithfully in the church she attend and has a very respectful attitude. Now, why you better know that the same way you posted all this, I will be contacting an attorney concerning this matter. Remember, God sees All, Old and young.

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    1. Hi; my name is Caitlin Sutton. I am the author of this blog, which was apparently also posted in the Sylvester Local. I'm not sure if you'll be notified that I replied to your comment, but I do hope someday you're able to see my response.

      First of all, I was not at McDonalds the night this happened. I wrote the story, here, as it was told to me by the people who were there. I did not mention anyone by name; in fact, I don't know any of the employees by name. I didn't physically describe anyone involved. I had nothing to do with who was disciplined or what kind of disciplined he/she received. And I did not post this out of hatred or ill will towards anyone. I posted it out of love for my grandmother. My grandmother is not a liar. As you should see from the comments here and all over Facebook, she is a wonderful person who is loved by many. She EARNED that reputation.

      While I was told, on two separate occasions that "corrective measures were being taken", I didn't know what those actions were. However, I for one, never asked or demanded that someone be fired. I simply hoped that someone would say something that would help the individuals involved be more empathetic and friendly the next time they were a part of this kind of situation.

      If your daughter truly did nothing wrong and that fact is proven through the security footage, but she was fired anyway, I sincerely hope you will hire a lawyer and seek justice for her.

      I will certainly be praying for your daughter and her child, because I truly believe that God works all things for the good of those that follow His will.

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